PageGroup is committed to providing a quality service to our customers. If you are not satisfied with the level of service you have received from us we would like you to tell us about it. All complaints are taken very seriously and any feedback is appreciated as it provides us with an opportunity to improve our standards. All complaints and feedback are referred on to the dedicated Quality Care team. The team sit separately from the operational business and are responsible for objectively reviewing and investigating any concerns you may have without delay.Procedure1. We will send you written acknowledgement (email or letter), on receipt of your complaint within 5 working days. We will also inform you of the dedicated member of the Quality Care team who will be dealing with your complaint.2. We will then record your complaints in our central register and start to investigate on your behalf. This is likely to involve the following steps: Examining your record to ascertain the sequence of relevant events & related correspondenceInterviewing the relevant members of staff for clarification on the issue Liaising with senior management as appropriate3. We aim to acknowledge, fully investigate and duly resolve all complaints within 14 working days.4. A full written response to your complaint will be drafted by the appointed member of the Quality Care team sent to you with supporting documentary evidence (if applicable). In addition, the Quality Care representative may escalate your concerns to the relevant Manager or Director who may wish to discuss the events surrounding your complaint directly with you.5. If you are not satisfied with the outcome, you can make a written request for escalation of your complaint. The investigation will be reviewed by the senior manager, who will respond directly with her findings and conclusion.6. If you remain unsatisfied with the decision, you can contact the relevant industry trade association.If you would like to make a formal written complaint or request your data, you can contact our Quality Care department via email, post, or by completing the form below: First name Last name Email Type of request Complaint Request for a copy of my personal data Request that all my data is deleted Unsubscribe from all marketing communications Additional comments Text areaIf you woulld prefer to write to us about our use of your personal information, please send your letter to the following address: Bird & Bird DPO Services SRLAvenue Louise 235 box 1 1050 Brussels Belgium Site informationLinksSite mapSite termsPrivacy policyFeedbackAccessibilityCookies
